Refund policy

ZetaCove, we want every customer to shop confidently when choosing smart lighting, workspace technology, home-automation products, security devices, and pet accessories from our store. If a product is not suitable for you, an eligible return may be requested within 14 days of delivery by contacting support@zetacove.com.

To qualify for a return, the item must be unused, uninstalled, undamaged, and returned in its original packaging with all cables, accessories, manuals, components, and complimentary items included. Proof of purchase is also required.

Products that have been used, installed, altered, damaged, or returned with missing components may not be accepted. Personalized products, gift cards, clearance items, final-sale products, and opened pet products affected by hygiene concerns are generally not eligible for return unless they arrive damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the product received was damaged, defective, or different from the item ordered. Original shipping charges are generally non-refundable.

Please contact us before returning anything. Products should not be sent directly to the supplier or to the address printed on the original shipping package.

Approved refunds will be issued to the original payment method after the return has been received and inspected. Your bank or payment provider may require additional processing time.

This policy does not restrict any mandatory consumer rights available under applicable law.